Refund & Cancellation Policy

Overview

At Boltise Private Limited, we are committed to delivering quality software development services. This policy outlines the terms for refunds and cancellations across our different engagement models. We encourage open communication — if you have concerns about a project, please contact us before initiating a formal cancellation.

1. Project-based engagements

• Unstarted milestones — Fully refundable upon cancellation request.
• Completed milestones — Non-refundable. Work delivered is retained by the client.
• In-progress milestones — Partial refund based on percentage of work completed, determined by Boltise's assessment.

2. Monthly retainer engagements

• Cancellation — Cancel anytime with 30 days written notice.
• Unused hours — Unused hours in the current billing period are non-refundable.
• Work in progress — All completed deliverables will be transferred to the client upon cancellation.

3. Consulting sessions

• Cancellation with 24-hour notice — Full refund or free rescheduling.
• No-shows — Sessions missed without prior notice are charged in full.
• Late cancellation (less than 24 hours) — 50% of session fee charged.

Cancellation process

1. 01Email hello@boltise.com with your cancellation request and reason.
2. 02We confirm receipt within 24 business hours.
3. 03We assess refund eligibility based on project status.
4. 04Approved refunds are initiated within 7 business days and credited to the original payment method (card, UPI, net banking or wallet used at checkout) within 7–10 business days, depending on your bank.

Disputes

If you believe a refund has been incorrectly denied, contact us at hello@boltise.com. We will review your case within 5 business days. If unresolved, the dispute resolution process outlined in our Terms of Service applies.

Contact us

For refund or cancellation requests (response time: within 24 business hours):