Platform Terms

Version: v1 · Effective: 1 November 2026

These Terms are an agreement between Boltise Private Limited, a private limited company incorporated under the Companies Act, 2013, having CIN U62010GJ2026PTC177805 and its principal place of business at Building No. 13, Mumbai Market, Highway Char Rasta, near Mumbai Market, Tharad, District Vav Tharad, Gujarat 385565 ("Boltise"), and the business that creates or uses a workspace ("Customer" or "you").

1. The agreement

1.1 These Terms apply to the Boltise WhatsApp platform at wa.boltise.com, its API, and related features (the "Platform"). They do not apply to custom software or consulting work, which is governed by a separately signed Master Service Agreement.

1.2 By ticking the acceptance box or using the Platform, you agree to these Terms. The person accepting confirms that they have authority to bind the Customer. Electronic acceptance has effect under the Information Technology Act, 2000.

1.3 The Platform is for business use only. It is not offered to consumers.

1.4 If the Customer and Boltise have a separately signed agreement covering the Platform, that agreement prevails where it conflicts with these Terms.

2. The Platform

2.1 Boltise provides software to run WhatsApp messaging for a business, which may include a team inbox, templates, campaigns, chatbots, forms, bookings, automations, AI features, integrations and an API.

2.2 Features may change, and some may be limited, in testing, or available only on certain accounts. The limits that apply to your workspace are shown in the Platform.

2.3 Boltise is a Meta Tech Provider and uses the official WhatsApp Cloud API. Boltise is not part of, or endorsed by, Meta. Meta can change, limit or end its services at any time, and Boltise is not responsible for Meta's decisions, including any decision about your number or account.

3. Your WhatsApp account

3.1 You connect your own WhatsApp Business Account. You own that account and your number, and you remain responsible for them.

3.2 You must comply with the WhatsApp Business Terms of Service, the WhatsApp Business Messaging Policy, the WhatsApp Commerce Policy and any other Meta terms that apply to you.

3.3 Meta charges you directly for messages, at Meta's rates, using your own payment method. Boltise adds no markup to those charges, and you are responsible for keeping your payment method valid. Boltise does not control Meta's prices.

4. Fees

4.1 The Platform is currently free to start. Boltise may introduce or change fees, or limit free use, under Clause 15.

4.2 Any fees are payable in Indian Rupees (INR) unless stated otherwise, and are exclusive of GST, which shall be charged additionally at the applicable rate against a valid tax invoice.

4.3 Services you buy from third parties, including Meta, telephony and voice providers, are your own cost and are not Boltise's fees.

5. Your responsibilities

5.1 You are responsible for your use of the Platform, for your team's use of it, and for keeping your logins and API keys secure.

5.2 You are responsible for the legality of the content, data and instructions you provide.

5.3 You must have a lawful basis, including any notice or consent required, for every person you contact and for all personal data you put into the Platform. You must honour opt-outs. When a person opts out, the Platform blocks that person across all of your numbers.

5.4 You must not use the Platform to:

• (a) send spam, or message people who have not agreed to hear from you;
• (b) break any law, including laws on data protection, telemarketing and consumer protection;
• (c) send unlawful, fraudulent, deceptive, harmful or infringing content;
• (d) sell or promote anything prohibited by Meta's policies;
• (e) get around a limit, security control or the Platform's opt-out handling;
• (f) attack, overload, copy or reverse engineer the Platform; or
• (g) resell the Platform without Boltise's written agreement.

6. AI features

6.1 AI features produce automated output, which can be wrong, incomplete or unsuitable. You are responsible for checking how you use them and for what is sent to your customers in your name.

6.2 You must tell people they are dealing with AI wherever the law or Meta's policies require it.

6.3 AI features have usage limits, shown in your workspace. When a limit is reached, AI features may stop until the limit resets, and messages stay in your inbox for your team. The rest of the Platform keeps working.

6.4 AI features use third-party AI providers, as described in Clause 8.

7. Voice calling

7.1 If you use voice calling, you connect your own telephony and voice provider accounts and pay those providers directly. Boltise adds no markup to those charges.

7.2 You are responsible for complying with all calling laws and rules that apply to you, including those of the Telecom Regulatory Authority of India, do-not-disturb rules, calling hours, consent and any required disclosure.

8. Data and privacy

8.1 You own your content and data. You give Boltise a limited, non-exclusive licence to host, process and transmit them only as needed to provide the Platform.

8.2 Each party shall comply with applicable data protection law, including the Digital Personal Data Protection Act, 2023 and rules thereunder.

8.3 For personal data you put into the Platform, you are the data fiduciary and Boltise is the data processor, acting on your instructions. A Data Processing Agreement is available on request.

8.4 Boltise uses sub-processors, including hosting providers, Meta and AI providers, which may process data outside India. Boltise makes no commitment that data stays in India. The current list is available on request.

8.5 Boltise's own handling of your account data is described in its Privacy Policy.

9. Intellectual property

9.1 All intellectual property in the Platform, including frameworks, libraries, tools, templates, know-how and generic components, remains Boltise's property or that of its licensors. You receive a limited, non-exclusive, non-transferable right to use the Platform under these Terms.

9.2 If you send Boltise suggestions, Boltise may use them without obligation to you.

10. Confidentiality

10.1 "Confidential Information" means non-public information disclosed by one party to the other, in any form, that is designated confidential or would reasonably be understood to be confidential.

10.2 The receiving party shall (a) use Confidential Information solely to perform these Terms; (b) protect it with at least the care used for its own confidential information and no less than reasonable care; and (c) disclose it only to personnel and advisers bound by comparable obligations.

10.3 Exclusions: information that is or becomes public without breach; was lawfully known prior to disclosure; is independently developed; or is lawfully received from a third party without restriction.

10.4 Compelled disclosure is permitted to the extent required by law, with prompt notice to the disclosing party where lawful.

10.5 These obligations survive for 3 (three) years after termination; obligations for trade secrets and personal data survive indefinitely.

11. Availability and disclaimer

11.1 Boltise aims to keep the Platform available but makes no promise of uptime or response time. The Platform depends on third parties, including Meta, and may be interrupted for maintenance or for reasons beyond Boltise's control.

11.2 EXCEPT AS EXPRESSLY STATED, THE PLATFORM IS PROVIDED WITHOUT ANY OTHER WARRANTY, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, TO THE MAXIMUM EXTENT PERMITTED BY LAW.

12. Indemnity

The Customer shall indemnify Boltise against third-party claims arising from the Customer's data, content or instructions, or from its use of the Platform in breach of these Terms or law.

13. Limitation of liability

13.1 Neither party is liable for indirect, incidental, consequential, special or punitive damages, or for loss of profits, revenue, data or goodwill, even if advised of the possibility.

13.2 Each party's aggregate liability under or in connection with these Terms shall not exceed the greater of (a) the total fees paid by the Customer to Boltise for the Platform during the 12 (twelve) months preceding the event giving rise to the claim and (b) ₹10,000 (the "Cap").

13.3 Liability for breach of Clause 10 (Confidentiality), for infringement or misappropriation of the other party's intellectual property, and under the indemnity in Clause 12, shall not exceed 2 (two) times the Cap.

13.4 Nothing in these Terms limits or excludes liability for fraud or wilful misconduct, or any liability that cannot be limited or excluded by law.

13.5 This Clause 13 does not limit the Customer's obligation to pay fees and taxes due under these Terms.

14. Suspension and termination

14.1 Boltise may limit or suspend a workspace, feature or number, with notice where practical, if it reasonably believes that these Terms or the law are being broken, that the Platform or others are at risk, or that Meta requires it, or if any fees are unpaid for more than 15 days after the due date, on 7 days' written notice.

14.2 Either party may terminate these Terms by giving 30 (thirty) days' prior written notice. You may also stop using the Platform at any time.

14.3 Either party may terminate immediately by written notice if the other commits a material breach and fails to cure it within 15 (fifteen) days of written notice.

14.4 On termination, or on your written request, Boltise shall return and/or delete your personal data, at your choice, within 30 days, except copies required by law or held in routine backups, which are deleted in the ordinary backup cycle.

14.5 Clauses 8 to 10, 12, 13, 14.4 and 16 survive termination.

15. Changes

15.1 Boltise may change these Terms or the Platform. For a material change to these Terms, or to introduce fees, Boltise shall give at least 30 days' notice in the Platform or by email to the workspace owner.

15.2 The workspace owner may be asked to accept a new version in order to keep using the Platform. If you do not agree, you may stop using the Platform and terminate under Clause 14.

16. General

16.1 Relationship. The parties are independent contractors. Nothing creates a partnership, agency or employment relationship.

16.2 Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control (including natural calamity, war, epidemic, government action, utility or internet backbone failure, or the acts of Meta), provided the affected party gives notice and resumes performance promptly.

16.3 Notices. Boltise may send notices through the Platform or to the workspace owner's email address. Notices to Boltise go to the address above or hello@boltise.com. Email notices are deemed received on transmission, with no bounce.

16.4 Assignment. Neither party may assign these Terms without the other's written consent, except to an affiliate or in connection with a merger or sale of substantially all assets, with notice.

16.5 Subcontracting. Boltise may use vetted subcontractors, remaining responsible for their performance.

16.6 Entire agreement. These Terms, with the documents they name, are the entire agreement about the Platform and supersede prior discussions, subject to Clause 1.4.

16.7 Severability; waiver. Invalid provisions shall be reformed to the minimum extent necessary; the rest remains effective. A waiver is effective only if written, and only for the instance given.

16.8 Grievances. Complaints may be sent to hello@boltise.com.

16.9 Governing law and jurisdiction. These Terms are governed by the laws of India. Disputes shall first be escalated to senior management of both parties for good-faith resolution for 30 days. Failing resolution, and subject to any pre-institution mediation required by law, the courts at Ahmedabad, Gujarat shall have exclusive jurisdiction.

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